Cancellation, Return & Refund Policy

1. Product Return & Replacement

Accepted Reasons for Return/Replacement:

• Damaged or Defective Product
• Wrong Product Delivered
• Missing Parts

Non-Acceptable Reasons for Return/Replacement:

• Altered or Worn Product
• Incomplete Returns
• Personal Preference or Dislike
• Customer-Caused Damage

Note: Replacements are subject to product availability.

2. Refund Policy

• Refunds are processed after inspection of the returned product.
• For COD orders, refunds will be processed via NEFT/IMPS/UPI after bank details or UPI ID are submitted.
• Processing time: 7–10 working days.
• If pickup service is unavailable, customers must return products to our warehouse. Courier charges will be deducted from refunds.

For damaged or incorrect products, please contact us:

📞 +91 9974328904
✉️ support@ishahiyaone.shop

3. Shipping Policy

• Orders are dispatched Monday to Saturday, excluding Sundays and public holidays.
• Delivery within India: 4–10 working days via trusted courier partners (Delhivery, DTDC, XpressBees, Blue Dart, India Post).
• If a package appears tampered or damaged, refuse delivery and report within 24 hours with unboxing video proof.
• International shipping may include additional customs duties and taxes based on the destination country.
• Customers are responsible for all import duties, customs fees, and local taxes.
• Delivery delays may occur due to customs or weather conditions.

4. Cancellation Policy

• Orders can be canceled before dispatch by contacting us at +91 9974328904 or support@ishahiyaone.shop.
• Full refunds are available for cancellations made before shipment.
• You can track your order status anytime by logging into your account under "My Account."